Contact us at support@ecombrandguide.com. We aim to reply within 24 hours on business days.
If you need help with an order, use the email address entered at checkout and include:
Do not email complete card numbers, passwords, identity documents or other unnecessary sensitive information.
Before contacting us, check your spam, junk and promotions folders. If a download link is missing, expired or a file will not open, tell us which product and file are affected. We will verify the order and resend or restore access where appropriate.
Refund requests are handled according to our Refund & Withdrawal Policy. Contact us within the timeframe stated there and briefly explain the problem.
Support is provided by email. We aim to respond within 24 hours on business days. Complex payment, delivery or technical issues may require additional time, but we will keep you informed.