This Privacy Policy explains what personal data we collect when you use EcomBrandGuide or buy from us, why we collect it, how we protect it, and the rights you have. We take this seriously and only collect what we genuinely need to sell you a product and support you afterwards.
The data controller for the processing described here is Ecomnory LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, trading as EcomBrandGuide. For any privacy matter, contact support@ecombrandguide.com.
We use your data to: process your order and deliver your files; send your receipt, download link and essential service messages; provide customer support; keep records required for accounting, tax and dispute resolution; prevent fraud and secure our site; and, only where you have consented, improve the site through analytics.
Where the GDPR applies, we rely on: performance of a contract (to deliver the product you bought); legal obligation (to keep tax and accounting records); legitimate interests (to secure our site and prevent fraud, balanced against your rights); and consent (for optional analytics cookies, which you can withdraw at any time).
All payments are processed by Stripe, a PCI-DSS certified payment provider. When you pay, your card details are collected directly by Stripe under its own privacy terms; they do not pass through our servers. See Stripe’s privacy policy at stripe.com/privacy.
We disclose data only where needed to operate EcomBrandGuide, including to: Stripe (payment processing), our email/delivery provider (to send your files and receipts), our hosting provider, and, where legally required, our accountant or a competent authority. We do not sell your personal data, and we do not share it for third-party advertising.
Because we are a US company serving customers internationally, your data may be processed in the United States and other countries. Where we transfer personal data of EU/EEA or UK residents, we rely on appropriate safeguards such as the providers’ standard contractual clauses. You can contact us for more detail.
We keep order and transaction records for as long as required by tax and accounting law (typically several years), after which they are deleted or anonymised. Support correspondence is kept only as long as needed to resolve your matter and for a reasonable period afterwards.
Depending on where you live, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion; restrict or object to certain processing; receive your data in a portable format; and withdraw consent at any time. To exercise any of these, email support@ecombrandguide.com and we will respond within the time required by law. EU/EEA residents also have the right to lodge a complaint with their local data protection authority.
We use cookies and similar technologies needed for the website, security and checkout. If optional analytics or marketing tools are enabled, they should run only after any consent required in your location. Essential cookies do not require consent because the site cannot work without them. You can manage non-essential choices through the cookie banner, where shown, and through your browser settings. The banner settings and this policy must be updated if the tools used on the site change.
We use appropriate technical and organisational measures to protect your data, and we rely on Stripe’s certified infrastructure for payments. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information and to limit who can access it.
Our products are intended for business owners and professionals. The site is not directed at children, and we do not knowingly collect data from anyone under 16.
We may update this policy as our practices or the law change. The current version, with its effective date, is always shown here.
For any privacy question or to exercise your rights, email support@ecombrandguide.com.